Return Policy

Questions? Contact us at service.alverda@gmail.com

Our Return Policy

We want you to be completely satisfied with your Alverda purchase. If you’re not happy with your order, we’re here to help.

Eligibility

• Returns are accepted within 14 days of the delivery date.
• Items must be unopened and unused in their original packaging.
• For hygiene reasons, we cannot accept returns on opened skincare products unless the item is faulty or damaged.

How to Return

1. Email us at service.alverda@gmail.com with your order number and reason for return.
2. We will send you return instructions within 1–2 business days.
3. Pack the item securely and send it back using a trackable shipping method.
4. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us immediately at service.alverda@gmail.com with a photo. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Opened or used products (unless faulty)
• Gift cards
• Items marked as final sale

This policy is in accordance with Swedish and EU consumer protection law.